1.1. These terms and conditions contain important information about attending our events and the use of our website and other digital platforms. Please read them carefully before buying tickets to our events or joining our website.
1.2. By purchasing tickets, this signifies that you agree to be legally bound by all of the following terms and conditions.
1.3. Although we will make a reasonable effort to notify you of any changes to our terms and conditions (by email or notice on the website/ social media platforms) it is your responsibility to check this document from time to time to ensure you are up to date.
1.4. By using or browsing our website, social media platforms or attending any of our events you agree to follow and adhere to the following terms and conditions.
2.1. By purchasing tickets you warrant that:
- You are entering a legally binding contract.
- You are at least 18 years of age.
- You are not party to a current self-exclusion agreement with any other licensed gambling operator.
2.2. It is your responsibility:
- To check all personal details are correct when purchasing your tickets.
- To check you are purchasing tickets for the correct date and/ or venue. Tickets will not be refunded, compensated or transferred if this is incorrect.
- To arrive at the event on time as stated on the ticket. Although we will make efforts to accommodate latecomers, entry is not guaranteed and you will not be refunded.
- To comply with all venue regulations when attending the event.
2.3. To provide proof of your age and identity upon arrival at the event. You must be able to show either a valid UK driving licence, or passport if asked. Failure to do so will result in you being refused entry and you will not be refunded.
2.4. The venue reserve the right to refuse admission or remove you from the premises if you:
- Compromise the safety or yourself or others.
- Are affecting the enjoyment of others.
- Are affecting the running of the event. For example, if you are acting aggressively or appear to be under the influence of alcohol and/ or drugs.
2.5. Whilst we have no specific dress code for our events, you may be refused access if you arrive wearing leisure wear; such as tracksuit bottoms and football tops.
2.6. Each customer is entitled to one (1) bingo book upon entry with the purchase of a gambling stake. It will NOT be possible to purchase a replacement bingo book or any additional bingo books. Any wet / damaged bingo books can be replaced, free of charge, as long as the original bingo book is handed over. Any lost / stolen bingo books can be replaced, free of charge, solely at the discretion of the venue.
2.7. Intellectual property: You agree by attending our events you are doing so on a non-commercial basis and will not replicate or copy our format, slogans or characters. You also agree not to use or copy any of our artwork, photos, videos, text, graphics, designs, structures and all other intellectual property relating to our digital assets. Any photos or film footage is not to be used for commercial purposes
Should any of the above occur, you will not be entitled to a refund or compensation.
3.1. We are not legally liable for prizes once they have exchanged hands from the event organisers to the customer.
3.2. You will not be awarded the monetary value of the prize under any circumstances.
3.3. We are not responsible for any issues that arise with third parties which supply prizes, which have been purchased or donated.
3.4. If you wish to leave your prize at the venue you may leave your information with a member of venue staff. Please note that we cannot be held responsible for the prize being damaged or lost during this time and the venue will only hold your prize for 48 hours.
3.4.1. Please note, point 3.4 does not apply for any Bongo's Bingo XL shows.
3.5 Do not dance on the tables and benches.
3.6 Please note our show includes references to sex and drugs throughout and may include nudity.
3.7 In the event that you are selected to take part in the onstage activity as part of a dance off or prize giving, this is done so at your own risk.
3.8 Epilepsy Warning
A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in our shows. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” during the show due to our lighting and production.
These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects.
Immediately stop playing and consult someone from our team if you experience any of these symptoms.
4.1. We endeavour to provide access to our website using our reasonable skill and care, however we cannot guarantee that this will be continuous and uninterrupted.
4.2. We are not responsible for you failing to secure tickets.
4.3. You warrant that the tickets are purchased for personal use only. You may not use your tickets for any commercial or business activity unless provided with written authorisation from the company. You may not resell your tickets at a premium in order to make personal profit. Any attempt to do so will result in these tickets being cancelled without refund or compensation.
4.4. We cannot guarantee that any of our additional services, such as reserving a table, will be available and we will not refund or compensate your tickets if this is the case.
4.5. Tickets are non-refundable and non-transferable. We are only able to offer refunds in the case of a cancelled show.
4.5.1. Please note Bongo's Bingo cannot be held responsible for any transport issues, accommodation cancellations, weather problems, unexpected work commitments, childcare issues or sudden illness that means you are unable to attend the event.
4.6.1 COVID 19; For any postponed events booked via the Bongo's Bingo website or app, credit for the same value of your booking will appear on your Bongo's Bingo account within 30 days of the postponement. Affected ticket holders will be given advanced access to future events for any Bongo's Bingo at any UK location. Credit can be used to purchase tickets to any UK Bongo’s Bingo show on a date of your choosing with 24 months of indoor shows restarting.
4.6.2 For any credit received in relation to a show that has not been affected by COVID-19, you will have 3 months from the date it has been issued to use this credit before it will automatically be removed from your account.
4.6.3 Credit is non-transferable and cannot be exchanged for cash or drinks vouchers at your chosen show.
4.7. By purchasing a ticket and/ or entering our events you agree to be recorded by us or agreed third parties to be used for our own promotional/ marketing materials or by approved third parties.
4.8. In some venues where CCTV is in operation, images are also used for the purposes of safety and security.
4.9. By purchasing tickets and entering our events you agree that you understand the cost breakdown of the ticket you are entering with.
4.9.1. Your gambling stake reflects the prizes we give in the venue (per week) and the capacity of the room. This covers your book and pen, allowing you to play bingo. All gambling stakes will be pooled together and 100% will make up part of the event’s total prize fund.
4.9.2. The event ticket cost is for the entertainment and any performances that take place on the night.
4.9.3. If you choose to only purchase a gambling stake ticket, without the event element, this must be done 14 days prior to the event. If a purchase is made within 14 days then the ticket will be automatically refunded and you will be informed of the reason via email.
4.9.4 If you choose to only purchase an event only ticket, without the gambling element, this must be done 14 days prior to the event. If a purchase is made within 14 days then the ticket will be automatically refunded and you will be informed of the reason via email.
4.10. You have the right only to a seat of a value corresponding to that stated on your ticket. We reserve the right to provide alternative seats to those originally allocated to you. You may not sit in a seat or section that has not been allocated to you by us.
All our venues operate a Challenge 25 policy during the operation of Bongo’s Bingo events. All attendees are expected to have a valid ID on them.
Apple is in no way connected to the Bongo's Bingo brand or any event. Apple also do not endorse or sponsor any of the events.
Terms and conditions last updated on Thursday 20th July 2023.